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Retail 10 weeks

RetailGenie: +38% Conversion with an AI Shopping Assistant

+38%
Conversion uplift
+22%
Average order value
71%
Support tickets deflected
+3x
WhatsApp engagement

The Challenge

A fast-growing D2C fashion brand had high traffic but low conversion and a support team overwhelmed by repetitive product and order questions across web and WhatsApp.

Our Solution

Innovic deployed a personalized AI shopping assistant trained on the full product catalog. It recommends outfits, answers sizing and shipping questions, and completes checkout — with live agent handoff for complex cases.

The Results

+38%
Conversion uplift
+22%
Average order value
71%
Support tickets deflected
+3x
WhatsApp engagement

Services used

AI ChatbotsAI AgentsAPI Integrations

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