+38%
Conversion uplift
+22%
Average order value
71%
Support tickets deflected
+3x
WhatsApp engagement
The Challenge
A fast-growing D2C fashion brand had high traffic but low conversion and a support team overwhelmed by repetitive product and order questions across web and WhatsApp.
Our Solution
Innovic deployed a personalized AI shopping assistant trained on the full product catalog. It recommends outfits, answers sizing and shipping questions, and completes checkout — with live agent handoff for complex cases.
The Results
+38%
Conversion uplift
+22%
Average order value
71%
Support tickets deflected
+3x
WhatsApp engagement
Services used
AI ChatbotsAI AgentsAPI Integrations
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